Terry Ross Plumbing (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit terryrossplumbing.com (the “Site”) or contact us about our services.
This Policy applies to information collected through the Site and through our direct communications related to the Site (for example, when you submit a form on the Site). It does not apply to information collected offline in the course of providing plumbing services, which may be subject to additional notices provided at the time of collection.
Who We Are & How to Contact Us
Controller: Terry Ross Plumbing
Mailing Address: 930 Thomas Ave #1, Leesburg, FL 34748
Website: https://terryrossplumbing.com/
How to contact us about privacy: Use the form on our Contact Us page or write to the mailing address above.
Important: This document is provided for general informational purposes and is not legal advice. Your use of the Site is also governed by any Terms of Use posted on the Site.
Information We Collect
We collect information in three ways: (1) directly from you, (2) automatically through the Site, and (3) from service providers that support our Site.
1) Information You Provide
When you use the Site, you may provide:
- Contact details (name, phone number, email address).
- Service details (service address, preferred dates/times, project descriptions, photos or attachments you upload).
- Communications (messages you send through forms or in response to our emails).
- Reviews or testimonials you choose to submit.
2) Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect:
- Device and usage data (IP address, browser type/version, operating system, referring/exit pages, pages viewed, links clicked, date/time stamps, and general location derived from IP address).
- Cookies and similar technologies to operate the Site, remember preferences, and understand how visitors use the Site. See Cookies & Similar Technologies below for details and choices.
3) Information from Service Providers
We may receive limited information from vendors that help us operate the Site (for example, security/anti‑fraud tools, web hosting, analytics). This information is used to keep the Site secure and performing well.
Cookies & Similar Technologies
Cookies are small files placed on your device. We use:
- Essential cookies to enable core Site functionality (e.g., page navigation, form submission).
- Analytics cookies to understand Site usage and improve performance (for example, via Google Analytics or similar tools). These providers may set their own cookies to collect information about your use of the Site. You can learn about Google’s practices here and opt out with the Google Analytics opt‑out add‑on.
Your choices: You can set your browser to block or alert you about cookies. Some parts of the Site may not function properly without essential cookies. If a cookie banner or settings tool is available on the Site, you can use it to manage non‑essential cookies.
How We Use Information
We use the information described above to:
- Respond to inquiries, provide quotes, schedule appointments, and deliver customer service.
- Operate, secure, troubleshoot, and improve the Site.
- Communicate with you about your requests and our services.
- Comply with legal obligations and enforce our terms, and to detect and prevent fraud or abuse.
We do not use sensitive personal information for purposes other than those permitted by applicable law.
Sharing of Information
We do not sell personal information. We share information as needed to operate the Site and our business:
- Service providers (website hosting, security, analytics, form processing, customer communications) who are bound to process information under appropriate confidentiality and security obligations.
- Legal and safety (to comply with law, a valid legal process, or to protect rights, safety, or property of us, our customers, or others).
- Business transfers (if we undergo a merger, acquisition, or asset sale related to the Site, information may be transferred as part of that transaction).
We do not share personal information for cross‑context behavioral advertising.
Retention
We retain personal information for as long as reasonably necessary to achieve the purposes described in this Policy, including to meet legal, accounting, or reporting requirements, and then either anonymize or securely delete it.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Choices & Rights
Depending on your location, you may have rights regarding your personal information, such as the right to request access, correction, deletion, or to limit/opt out of certain processing.
- Marketing communications: If we send marketing emails, you can unsubscribe using the link in the email. Transactional or service‑related messages will continue as needed to fulfill your requests.
- Cookies/analytics: See Cookies & Similar Technologies above for choices.
- Requests: To exercise privacy rights, contact us via the Contact Us page. We may need to verify your identity and your relationship with us before fulfilling a request.
Notice for California Residents
We adopt this section to comply with the California Consumer Privacy Act (as amended, “CCPA”). The categories of personal information we may collect include identifiers (e.g., name, contact details, IP address), commercial information related to requests for service, and internet activity (as described above). We use and disclose these categories for the business purposes described in How We Use Information and Sharing of Information.
- Right to Know/Access, Correct, and Delete: You may request access to, correction of, or deletion of your personal information.
- No Sale or Sharing: We do not sell personal information and do not share it for cross‑context behavioral advertising.
- Non‑Discrimination: We will not discriminate against you for exercising your CCPA rights.
- Authorized Agents: You may designate an agent to submit a request on your behalf; we may require proof of authorization and verification.
To exercise these rights, use the Contact Us page or write to the mailing address above.
Children’s Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.
Third‑Party Links
The Site may link to third‑party websites or services we do not control. This Policy does not apply to those sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Material changes will be highlighted or otherwise communicated as appropriate.
Quick Summary (Plain Language)
- We collect the info you provide in forms and basic device/usage info via cookies.
- We use it to answer your questions, schedule service, and improve the Site.
- We don’t sell your information or share it for targeted advertising.
- You can contact us to access, correct, or delete your information and manage cookie preferences in your browser.
Questions?
Please reach out via the Contact Us page or mail: Terry Ross Plumbing, 930 Thomas Ave #1, Leesburg, FL 34748.